We'll provide insights into how customer support built on the foundation of AI can help streamline customer support for large enterprises, especially manufacturers. With AI technologies like image recognition and natural language processing maturing, enterprises should strongly consider building an AI-based support platform, especially those with an omni-channel strategy. Delivering an amazing and differentiated user experience will lead to higher net promoter and customer satisfaction scores. By employing AI-based technologies, enterprises can reduce their contacts, consequently reducing their cost and contact. It will also help them sell more replacement parts online.